Frequently Asked Questions
Everything you need to know about our technical outdoor gear and services.
What is the Alpkit Alpine Bond guarantee?
The Alpine Bond is our ironclad warranty. If any of our products fail due to a manufacturing defect, we will repair, replace, or refund it. Even if it's just worn out from years of adventure, we offer a dedicated repair service to keep your gear in action.
How long does shipping take and what are the costs?
We offer standard and express shipping options. UK orders typically arrive within 2-3 working days, while international shipping varies by location. Free standard shipping is available on orders over a specific threshold, which is calculated at checkout.
Can I return an item if it doesn't fit?
Yes, we offer a 123-day return policy. If your clothing or equipment isn't the right fit, you can return it to us in a new, unused condition with all original packaging for a full refund or exchange.
Are your products ethically and sustainably made?
Sustainability is at our core. We are a certified B Corp and prioritize recycled materials, PFC-free DWR coatings, and ethical down sourcing (RDS certified). We also encourage repairing gear over replacing it through our 'Repair Station'.
How do I care for my waterproof jacket or down sleeping bag?
To maintain performance, we recommend washing technical gear with specialized cleaners like Nikwax. Avoid ordinary detergents and fabric softeners, as they can damage breathable membranes and strip natural oils from down.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital wallet options like PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' services via Klarna.